is committed to provide premium services in line with critical infrastructure that we build and integrate.
During the deployment stage,
our services team works with project management teams (Internal and external) to build the scope of work documentation and plan stage-wise deployment, so as to incur the minimal time and achieve maximum satisfaction.
Changes and modifications are appropriately documented and recorded for future reference and training etc.
Working closely with the client,
S3Tel’s engineering team realizes and empathizes
with your need to be serviced on demand, and therefore, even though periodic and predictive maintenance is carried out at most sites, our engineers respond to calls, in the shortest possible time. At all critical deployments, a 1st level support training is provided to the client’s own engineering or maintenance team, so that problems, if any, can be identified and resolved rapidly.
Our services include 1st level and 2nd level support for our own equipment and technology,
as well as third party maintenance of similar systems, should there be such a requirement to maintain third party equipment that is no longer under maintenance or in cases where the supplier is unable to maintain or has abandoned the support activity for supplied systems.